“Treating Your Pets, Like Our Pets”

• Policy Wording
• Insurance Product Information Documents
• Terms of Business

• The first step is to obtain a claim form.
• Both you and your Veterinary Practice or Specialist will need to complete a section.
• We will need to see your Pet's full clinical history and Invoices for the treatment. This is normally supplied by your Veterinary Practice or Specialist.
• You can find our online claim form for Accident and Sickness claims by clicking on the 'Make A Claim' box found at the top of this page.
  
  
  • You can also request a claim form from us directly by calling 01285 626032 or emailing admin@coriniuminsuranceservices.co.uk
• For more information, click on the 'Make A Claim' link at the top of the page.

• When does my policy start?

  Your pet is covered from the date shown on your Certificate of Insurance. We will email this to you as soon as you have completed your application.

• What is Pet Insurance?

  Pet Insurance can help you cover the associated financial costs should your dog or cat become ill or suffer an accident.

• What Cover is available?

  You select the cover that you need and you can choose from the following levels of cover:
  
  

  • Lifetime Level 1 : £1,500
  • Lifetime Level 2 : £3,500
  • Lifetime Level 3 : £5,000
• What cover do I get?

  This policy will protect the costs you incur*, due to the following:
  
  

  • An accident suffered by your pet
  • An Illness suffered by your pet
  • Complementary treatment to your pet

  *restrictions and exclusions apply and are detailed in the policy documents*

• How do I make a claim?

  You will need to contact the administrator listed in the policy documents and follow the instructions in the ‘how to claim’ section. You will be asked to complete a claim form and provide information regarding your claim, this will help your claim to be dealt with as quickly as possible.

• What dogs do you not insure?

  Any dog included under the Dangerous Dogs Act 1991, Dangerous Dogs (amendment) Act 1997, Dangerous Dogs Order (Northern Ireland) 1991 or any further amendments made to this Act or any dog that is, or is crossed with a Pit Bull Terrier, Dogo Argentino, Perro De Presa Canario (Dogo Canario), Japanese Tosa or a Fila Brasileiro.

  
  

  In addition, the following types/breeds (including any breed crossed with these dogs) are excluded from cover under any section of this policy: Akita, Alapaha Blue Blood Bulldog, American Bandogge/Bandogge Mastiff, American/Irish Staffordshire Bull Terriers, American Bully XL/XL Bully (or any variation of), Anatolian Shepherd Dog (Karabash), Bully Kutta, Cane Corsos, Czechoslovakian Wolfdogs/Sarlooswolfhounds/Wolf Hybrids, Korean Jindo. Northern Inuit Dogs, Racing Greyhounds, Shar Pei, Utonagan, Fox hound/Fox hound cross.

  
  

  If you have a pet that is any of the above or is crossed with any of the above, please contact us as soon as possible as it will affect your ability to claim under your policy. This applies regardless of whether you live in England, Scotland, Northern Ireland or Wales.

• Can I apply if my pet has any pre-existing conditions?

  You can take out our policy if there are any pre-existing conditions, but cover will be excluded for these conditions or any incident that occurs as a result of these conditions.

• Are there any age restrictions?

  We do not cover dogs and cats at the policy start date that are under the age of eight weeks or over the age of 8 years old.

  
  

  *further restrictions, eligibility criteria and exclusions apply*

• What is third party liability?

  If your pet causes an accident due to your negligence, for example, injuring someone or an accident, we will compensate the third party for any injury or damage caused if you are found to be negligent and legally liable.

• What is the policy excess?

  This is the first amount of each new condition that is claimed for which is payable by you. The excess amount is listed on your certificate of insurance.

• How are premiums calculated?

  Breed, size, age and location are factors that are taken into consideration when calculating your premium. The price of your insurance is assessed carefully to ensure what you pay is fair. Your premium is also a reflection of the probability of future claims.

• Will my premiums change?

  It is important to bring to your attention that the premium you pay may increase at each renewal because the chances of my pet getting ill increases as they age. This increase could be significant if a claim is made. Other factors that may increase or decrease my premium include taxation changes, rising veterinary treatment costs, inflation, an increase in the probability of further claims or any other changes that I have made during the year.

  
  

  Please also note this is an annually renewable policy, the insurer has no obligation to offer further periods of insurance at renewal.

• Are there any exclusions?

  All exclusions are clearly listed in the Policy Wording document. It is your responsibility to read this, so that you are aware of what is and is not covered.

• We believe in providing excellent customer service that caters for the diverse needs of our valued customers. If you would like additional support or have any specific accessibility requirements, please don't hesitate to contact our dedicated support team using the following contact details:

  
  Email: admin@coriniuminsuranceservices.co.uk

  
  Telephone: 01285 626032 (this is a basic rate number)

  
  In writing: Corinium Insurance Services, Trent House, Love Lane, Cirencester Gloucestershire, GL7 1XD

We do our best to provide you with the highest levels of customer service at all times, however should you wish to make a complaint you should do so by contacting us and detailing the nature of your complaint.

Please refer to the 'Complaints' section of your policy wording as this will provide you with the full complaints procedure that is applicable for your policy.

If you remain dissatisfied with our response further details will provided at the appropriate stage of the complaints process.

Corinium Pet Insurance are pleased to introduce you to a 24-hour, 7 day-a-week health triage, providing help and advice for your dog or cat. The service, which we refer to as the Corinium Pet Helpline is available to all policyholders and is provided by The Vet Connection.

We know that getting instant, qualified advice about your dog or cat's health is critical when you suspect there is something wrong. Our helpline offers round the clock access to a team of RCVS registered veterinary nurses every day of the year. The service includes webchat and telephone, either of which can escalate to a video call depending on the nature of the enquiry.

Should you need to contact the trained nurses you'll gain the reassurance of speaking to an expert, well versed in handling pet emergencies. Although each nurse must have a minimum of 3 years' experience at a practice, the average length time they've spent providing support is over 10 years. They can help determine whether a trip to your vet is necessary which is especially useful in the evening or at weekends when your usual vet may be closed.

Prevention is better than the cure, and it's usually cheaper too! The Corinium Pet Helpline can help you recognise the signs or symptoms of an illness, understand how to prevent certain diseases during your pet's lifetime, and save you money in the long run while keeping your pet happy and healthy.

24/7/365 Phone Line
The phone lines go directly to vets and veterinary nurses who will offer appropriate advice. If you need to use this service call: 0333 332 0530

Live web chat
We offer this service as a convenient option for policyholders. If you need to use this service please access the link on our website.

Video consultations
The veterinary team will arrange a video consultation with the pet in view when clarity is required to make an assessment.